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Hotellier CRM - Loyalty
Industry
Hotel Chain
Technology
AWS Cloud, React Native, Node.js, Aurora, DynamoDB, S3
Clean Customer Database
fulbook can filter spam, bounce and complaint emails into emails with a high level of data accuracy that is useful for conducting promotional campaigns.
Increase Customer Engagement
Increase customer engagement on social media by providing reviews that can improve the experience for customers
Pinpoint/ cost efficient promotion
Filter customer profile, loyal or dormant customer and send pinpoint promotion the customer
Features
PMS Integration
Self-Chekin Kiosk Support
Customer Database Cleansing
Operator and Hotel Organization
Success Stories
Azana Resort & management - CRM Solution
- Travel & Hospitality
With the CRM, the Customer brings their companies under one umbrella. Having their client data centralized and daily processes automated, the Customer upgrades client service within their whole business to a new quality level – team members serve repeat clients and cross-sell more effectively while the risk of human negligence regarding client service is minimized. The Customer builds trust with clients and contributes to their loyalty with bonuses. Business managers get real-time analytics concerning customer management activities and are always up-to-date with current cases, goals, and scheduled activities of their team.
View success story